Producer Ratio Audit
“For every person who delivers our service, how many people does it take to sell it, schedule it, feed it and invoice it?”
What we examine
Which roles produce the thing your customers pay for, which
roles exist to coordinate them, and what each side costs. Every
operational business has this ratio and almost none has
measured it. In one national service business we found around
twelve supporting roles behind every producing one.
What you receive
Your producer ratio, measured, with a map of the coordination
work it is made of and a staged path that moves it toward its
floor. Each stage is costed to pay for itself before the next
begins.
Opportunity-to-Cash Audit
“How long does it take us to turn a confirmed order into cash, and why?”
What we examine
The full path from enquiry and quotation through delivery to
invoice and payment, including every handoff between sales,
operations and finance, and every point where work waits for a
person.
What you receive
A mapped opportunity-to-cash flow with each delay costed, and a
ranked shortlist of the changes that would shorten it.
Administrative Load Audit
“How many hours does my team spend moving information between systems?”
What we examine
Who retypes what, where duplicate entry lives, and which roles
exist mainly to compensate for software that does not talk to
itself.
What you receive
An hours-and-cost account of the manual work, mapped to the
processes and systems that create it.
Systems Integration Audit
“Why don’t our systems talk to each other, and what would it take?”
What we examine
The systems in use, the data each one holds, and the human
bridges currently carrying information between them.
What you receive
An integration map showing which connections would remove the
most manual work, in what order, and at what effort.
Spreadsheet Risk Audit
“Which of our spreadsheets could stop the business?”
What we examine
The business-critical files, who built and maintains them, what
depends on them, and how they fail: versioning, key-person
dependency, silent errors.
What you receive
A register of load-bearing spreadsheets ranked by risk, with a
practical replacement path for the ones that matter.
Service Operations Audit
“How does a customer request become completed, invoiced work?”
What we examine
Intake, scheduling, dispatch, completion and billing, across
every system and every person the job passes through.
What you receive
An end-to-end map of your service operation with the manual glue
quantified and the exceptions separated from the routine.
Revenue Leakage Audit
“Where does earned revenue fail to become invoiced revenue?”
What we examine
Uninvoiced work, missed variations and extras, credit notes and
write-offs, and pricing discrepancies between the systems that
hold them.
What you receive
The leak points marked and quantified on your operational map,
with a ranked recovery list.
The ratio has a floor, and reaching it is an engineering
destination arrived at in stages: each audit scopes one stage,
and each stage pays for itself before the next begins. Every
audit is a fixed-scope engagement with the price agreed before
work begins, and the free consultation establishes which audit,
if any, fits your situation.